RETURNS + EXCHANGES
Return & Exchange Policy for products purchased from eyeeco.com
We at Eye Eco Inc. are committed to taking care of our customers. We offer a 100% satisfaction guarantee on all of our products.
If you have purchased the product and feel that it is not working for you, please call Eye Eco toll free at 1-888-730-7999 ext. 2 or email firstname.lastname@example.org. We are happy to assist you with your exchange or return.
All returns must be received within 30 days of purchase and include proof of purchase. Shipping and handling charges will not be refunded. Please do not ship your product back without contacting us first. It will be refused. Thank you for your business.
How do I return or exchange an item(s) that I purchased from eyeeco.com?
In order to process a return or exchange, please (PRINT RETURN & EXCHANGE FORM) and fill it out entirely. Then enclose it in the box with the packing slip and item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color, or item.
Pack and seal your box securely, and ship via a traceable carrier such USPS, UPS or FedEx. Please remember that return postage is your responsibility, therefore packages must be returned prepaid. Please note that Eye Eco™ is not liable for any lost, stolen, or damaged packages.
How will I know when you have received my return/exchange?
We process all returns & exchanges within 7 business days of receiving the package. We will refund the cost of the item(s) and any applicable sales tax (sorry, no shipping costs will be refunded unless we sent the wrong item or the item was defective.) All refunds will be credited back to the credit or debit card that was used for the initial transaction (unless otherwise specified on the Return & Exchange Form) within 14 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.
What if I did not purchase the item(s) from www.eyeeco.com, how can I return or exchange it?
Please contact the retailer the item(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the item.
What should I do if I received an Eye Eco item(s) as a gift and don't know where it was purchased. How can I return or exchange it?
We would be more than happy to assist you with this issue, please e-mail our customer care team at email@example.com. Please allow 3 business days for response.
If an item you have purchased has been marked down in price within 7 business days from the original date of purchase, we will happily adjust the sale price for you.
Holiday Returns Policy
We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year.