Forms of Payment
We accept MasterCard, Visa and Amex. Please note, your credit card will be charged as soon as your order is placed.
Eye Eco does not collect sales tax except for orders that are shipped within the state of California. As our merchandise is shipped from Temecula, California, we are required by law to collect sales tax based on the Ship To County California address. These rates vary according to California county tax codes.
After placing your order, you will receive an e-mail confirmation within a few hours, containing your order number. You may also review your order information and history through your Eye Eco online account.
Order Status & Tracking
Our goal is to process all orders placed Monday-Friday before 2 p.m. PST within 1-2 business days, and all orders placed Saturday-Sunday within 2-3 business days.
When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been shipped. The email will include the tracking number for reference.
Canceling or Modifying an Order
As soon as your order is submitted, it enters our fulfillment system and the processing of your order begins. Because of this, you will not be able to modify or cancel your order.
Credit Card Charges
Your credit card is charged as soon as your order is placed. All refunds with be credited back to the original credit or debit card used to place the order. The credit card will be refunded within 14 days of receiving the item and processing the return. The time it appears on your statement depends on your individual financial institution. For instructions on how to return an item please visit our Return & Exchange Policy.
If you have any additional questions regarding our credit card and payment policy please email us at firstname.lastname@example.org. Please allow 5 business days for a response.